Refund / Exchange Policy

Refund and Exchange Policy for Cloemor

Welcome to Cloemor! Our commitment to quality and customer satisfaction is paramount. We understand the importance of trust when purchasing leather shoes online, and we strive to provide a worry-free shopping experience.

15-Day Refund and Exchange Policy

At Cloemor, we offer a 15-day refund and exchange policy. If you are not completely satisfied with your purchase, you can return or exchange your shoes within 15 days of receipt.

Conditions for Returns and Exchanges

• Product Condition: For a valid return or exchange, the shoes must be in unused condition, in their original packaging.
• Proof of Purchase: A receipt or proof of purchase is required for all returns and exchanges.
• Return Shipping: Cloemor will handle all return shipping logistics in the event of size issues or exchanges. We aim to make your experience as convenient as possible.

Size Exchange Guarantee

Understanding the challenge of selecting the perfect size online, Cloemor offers a size exchange guarantee. If your shoes don't fit perfectly, we will arrange to pick up your parcel and deliver the correct size to your doorstep, free of additional shipping charges.

1-Year Defect Protection

Cloemor stands behind the quality of our leather shoes with a 1-year defect protection plan. If you encounter any defects within one year of purchase, we will repair the shoes at no cost. If a repair is not feasible, we will replace the shoes with a new pair.

Processing Refunds

Upon receiving and inspecting your returned item, we will notify you about the status of your refund. Approved refunds will be processed promptly, with a credit applied to your original payment method.

Contact Us

For any inquiries or assistance with returns and exchanges, please contact us at care@cloemor.com or call:  +1 8028210017.

Thank you for choosing Cloemor. We are committed to delivering not just quality leather shoes, but also peace of mind with every purchase.